Terms & Conditions

Last updated: April 2026

Services

Liz Patton & Associates provides psychological services in accordance with AHPRA registration requirements and the Australian Psychological Society Code of Ethics. All services are subject to clinical suitability and availability.

Fees

Current fees are listed on our Services page. Fees are reviewed annually. Clients will be notified in advance of any changes.

Payment

Payment is required at the time of booking for private self-referred clients. Medicare rebates are processed electronically following the session. NDIS services are billed in accordance with the current NDIS Pricing Arrangements.

Cancellations

Please provide at least 24 hours notice to reschedule or cancel. Cancellations with less than 24 hours notice incur a 50% fee. After two unexplained non-attendances, clients will be discharged and the GP notified.

Confidentiality

All information shared in sessions is treated as strictly confidential. Confidentiality may be breached only where required by law, where there is serious risk of harm, or where mandatory reporting obligations apply.

Telehealth

Telehealth services are available to clients currently located in Australia. As an AHPRA-registered psychologist, Dr Patton is not permitted to provide clinical services to clients residing outside Australia.

Website

The content of lizpatton.com.au is provided for general information only and does not constitute psychological advice. If you are experiencing a mental health crisis, please contact Lifeline (13 11 14) or emergency services (000).

Complaints

Concerns may be raised directly with Dr Patton at contact@lizpatton.com.au. External complaints may be lodged with AHPRA (www.ahpra.gov.au), the Health Complaints Commissioner Victoria (1300 582 113).